At Storeyl, we offer a 7-day return window. You may request a return within 7 calendar days of receiving your order.
Return Eligibility
To qualify for a return:
- The item must be in its original condition — unused, unworn, with all original tags, and in its original packaging.
- A valid receipt or proof of purchase is required.
Return Process
To initiate a return, please contact us via WhatsApp at +92 344 2554294 and share a picture of the product.
Once your return request is approved, we will provide you with a return shipping label and detailed instructions.
Note: Returns sent without prior authorization will not be accepted.
For any questions, you may also email us at info@storeyl.com.
Damaged or Incorrect Items
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can assess and resolve the issue promptly.
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty items)
- Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards are non-refundable.
If you are unsure about the return eligibility of a specific item, feel free to contact us before making a return request.
Exchanges
To exchange an item, we recommend initiating a return and placing a new order once your return is approved.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, the refund will be processed to your original payment method.
Please note that it may take additional time for your bank or credit card issuer to process and post the refund.